Shipping & Returns

At Auraova, we want to offer you a simple, clear, and transparent shopping experience, from the preparation of your order to its delivery.

Free delivery

Delivery is free on all Auraova orders, with no minimum purchase required.

We ship to the countries and regions available at checkout.

Order processing

Orders are generally prepared and processed within 1 to 3 business days after order confirmation.

Once your order has shipped, you will receive a shipping confirmation email containing the available tracking information.

Delivery times

For orders destined for France and the United Kingdom, delivery is generally estimated at 4 to 6 business days after shipment.

For other destinations, delivery is generally estimated at 6 to 12 business days after shipment.

These timelines are estimates and may exceptionally vary depending on the destination, customs procedures, the carrier, or logistics conditions.

Order tracking

When tracking is available, a tracking number or link will be provided to you after your order has shipped.

Returns & exchanges

You have 30 days from the receipt of your order to request a return.

To be eligible for a return, the item must be in its original condition, unworn, unused, unwashed, and with its original tags attached.

To request a return or exchange, contact us at contact@auraova.com. Our team will provide you with return instructions.

Except in the case of a defective, damaged, or incorrect item, or where applicable law provides otherwise, return shipping costs are the responsibility of the customer.

Refunds

After receipt and inspection of the returned item, we will inform you about the processing of your request.

When a refund is approved, it will be issued to the payment method used for the order.

Need help?

For any questions regarding your order, delivery, or a return, contact our team at contact@auraova.com.

For further information, please consult our Shipping and Delivery Policy as well as our Refund Policy.